Complaints Procedure

1. How to file a complaint

Send your complaint to zakelijkwoud@gmail.com and include:

• Your name and the email address of your account.
• The order reference or the pixel coordinates concerned.
• A clear description of the problem and the date it occurred.
• What outcome you are asking for.
• Any screenshots or evidence.

2. What happens next

• We confirm receipt within 3 working days.
• We give a substantive answer within 14 days. If we need longer, we tell you why and give a new deadline of at most 30 days.
• The complaint is handled by someone not directly involved in the original decision, where possible.
• We record the outcome and any action taken.

3. Complaints about content on the canvas

For illegal or infringing content, include the exact pixel coordinates and the reason. We assess such notices with priority and may hide or reset the content while we investigate. The affected owner is informed of the action and its reason, and may object through this same procedure.

4. If you disagree with the outcome

You may escalate by replying within 30 days, and we will review the decision once more. EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the consumer authority in their country. You always retain the right to go to court.

5. Postal address

Artificialinnovators · Koning Willem-Alexanderplein 109, Dronten · Netherlands