Refund & Withdrawal Policy

1. Statutory right of withdrawal

As an EU consumer you have, in principle, 14 days to withdraw from a distance purchase (Article 6:230o Dutch Civil Code). For digital content and digital services that are supplied immediately, that right can lapse before the 14 days end, but only if all statutory conditions are met: you expressly requested performance to begin during the withdrawal period, you acknowledged that you thereby lose your right of withdrawal, and we confirm this to you on a durable medium.

At checkout you are asked to give exactly that express request and acknowledgement, in a separate tick box, before payment. We rely on this exception only where those conditions are genuinely satisfied. If they are not — for example because delivery had not started — the ordinary 14-day right of withdrawal applies in full and you receive a full refund including VAT.

You can send a withdrawal or cancellation notice at any time using our online withdrawal form or any other unambiguous statement to zakelijkwoud@gmail.com. We confirm receipt without delay and assess every notice individually; no notice is rejected automatically.

Note: the classification of pixel ownership rights as immediately supplied digital content has not been tested in court. This section is written neutrally and is pending review by a Dutch consumer-law adviser.

2. Before delivery

If your payment has not yet been confirmed, no pixels have been assigned and no ownership exists. You can simply abandon the checkout; nothing is charged and nothing is delivered.

3. When we do refund

• You were charged but no pixels were assigned to your account.
• You were charged more than once for the same order.
• The pixels you paid for were unavailable and could not be delivered.
• A technical fault on our side prevents you from using your pixels and we cannot fix it.
• The service is discontinued within 14 days of your purchase (see the Terms).

Refunds are made to the original payment method, normally within 14 days of approval. VAT is refunded together with the price.

4. When we do not refund

• You changed your mind after the pixels were delivered.
• You are unhappy with the colour or artwork you created yourself.
• Your content was removed for violating the content rules — you keep the pixels.
• Your account was terminated for serious or repeated violations.

5. How to request a refund

Email zakelijkwoud@gmail.com with your account email, the order reference and a short description. We respond within 14 days. If you disagree with the outcome, use our complaints procedure.